What dimensions can the Trailer Valet handle?
A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer's dimensions.
What is the gear ratio?
Each Trailer Valet model has a high and low gear train. The 5X has a low gear ratio of 12:1 and a high gear ratio of 4:1.
Will the Trailer Valet work on my double-axle trailer?
Yes, if the total tongue weight does not exceed a limit of 500 lbs for the 5X.
What vehicle types does the Trailer Valet support?
Due to its design, the 5X is ideal for boats and cargo trailers.
What weight will the Trailer Valet support?
The 5X supports up to 5,000 lbs. Other Trailer Valet models are capable of supporting variable loads.
Will the Trailer Valet work on inclines?
Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.
My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. What do you recommend?
The 5X would require space on the hitch for the mounting bracket. If this space is not available, we would recommend considering one of our coupler/hitch mount options.
Can an electric drill be used to operate the Trailer Valet?
To move the 5X, you can use a drill and an optional adapter TVDA (TVDA included with the TV5XDA) using the drill attachment; however, this method should only be used when moving your trailer on level surfaces. To avoid injury, the user should have a firm grip and ensure brake disengagement. We recommend using a cordless, non-impact electric drill with a torque output of at least 200 lb-in.
Is there a standard socket that can be used as an electric drill attachment?
We do not recommend using electric drill attachments other than the one designed specifically for the Trailer Valet; our attachment employs a unique design to ensure a snug fit on the gear axles. The drill attachment can be purchased online or over the phone.
What is the proper tire inflation?
80 psi. *Note: Pneumatic tires that require inflation are only found on older 5X units. New units are solid rubber.
Can the Trailer Valet remain attached to the trailer while towing?
Only the 5X is able to be put into a stow position. You must crank its wheels off the ground, pull the pin which holds it in a vertical position, rotate the unit horizontally and reinsert the pin. This is not possible with any other Trailer Valet unit—they must be removed from the coupler and properly stored before trailering.
What happens if you lose control of the trailer?
The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works most reliably on flat surfaces.
Is the brake progressive?
Our brake acts as a dead man's or emergency brake. The Trailer Valet brake hinders all horizontal movement but cannot slow down during use. Speed is controlled only by the crank.
Will the Trailer Valet work on dirt, gravel, and grass surfaces?
The 5X can operate only on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If unsure, send a clear picture of the surface and trailer specs to our support email.
My Trailer Valet works on my heaviest trailer. Will it work for the others?
Do not assume it will. The function of a Trailer Valet depends on more than just weight—it also depends on weight distribution, coupler placement, and trailer size. Consult with support before using it on different trailers.
Is there a lock for the Trailer Valet?
The Trailer Valet does not come with a lock. However, the safety bolt (Part Number 21b) behind the 5X mounting bracket can be used to secure the Trailer Valet. If further security is required, consider purchasing a locking bolt from a local hardware store.
Can I use the mounting bracket from my current jack?
We do not recommend mixing parts. The Trailer Valet includes a mounting bracket that is tested to be 100% compatible. Only use the Trailer Valet bracket, which includes stainless steel bolts for strength and corrosion protection.
Does the Trailer Valet come with a protective case or bag?
We do not sell or provide a protective case or bag for the Trailer Valet at this time.
Can this device be submerged in water (salt or fresh)?
No. Repeated or prolonged contact with water will damage the gears and chains and erode lubricants.
How do I properly maintain my Trailer Valet?
Perform maintenance at least every 3 months. Refer to the manual and YouTube maintenance videos for greasing instructions. Wipe the unit down after each use, especially after trailering. Do not leave the unit exposed for extended periods. Avoid contact with water. Always store the Trailer Valet in a dry location.
Is there a maintenance kit for my TV5X?
Yes. The TV5XMK maintenance kit includes 7 gear bushings, 10 panel screws, 4 C-clips, 1 grease tube, axle screw assembly, and the 5X axle chain. No special tools are required—basic hand tools are sufficient.
The Trailer Valet tires are slipping and not gaining traction. What should I do?
Ensure there's enough tongue weight and the tires are firmly on the ground. Lower the jack further if needed. You may also need to shift weight forward or clear debris under the tires.
I'm trying to turn my trailer, and I'm having problems.
Do not stop cranking during a sharp turn, as this can damage the leading tire's valve stem. Keep wheels in motion while turning.
I cannot get my trailer up an incline.
If oriented correctly (nose-down), the 5X can push trailers uphill on small grades. Never pull a trailer nose-first uphill.
Why is the chain on my unit loose?
Chains are designed with some slack. Under load, the chain tightens. Over time, chains can stretch due to wear and load.
The screws are coming loose out of the tire axle. What do I do?
Apply thread-locking compound to the screw threads and reinsert. Contact support if the issue continues.
Can I install the 5X mounting bracket on a cylindrical-profile tongue?
No. The Trailer Valet should only be mounted to rectangular-profile tongues. Cylindrical frames will rotate under load, making the mount unsafe.