*This section is only for customers who purchased a unit directly from Trailer Valet Costco Next. If you purchased a unit through a third-party vendor, please contact the vendor for further information. Customers who purchased a unit from a third-party vendor are not eligible for a refund from Trailer Valet.*
For a 100% refund minus the cost of shipping:
1. Customer must contact us within 60-days after delivery of product.
2. Customer must provide us with a tracking number from their shipping company within the next 10-days.
3. Upon receiving the unit, Trailer Valet will inspect the unit.
4. If the unit is determined to be in good condition, the customer will receive a 100% refund. Customer will not be reimbursed for the cost of shipping.
No returns will be accepted after 60 days under our refund policy.
Trailer Valet reserves the exclusive right to determine if a unit is in good condition.
Customers who need assistance with a manufacturing defective product should see our Warranty Policy.