FAQ

A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer's dimensions.

Each Trailer Valet model has a high and low gear train. The 5X has a low gear ratio of 12:1 and a high gear ratio of 4:1.

Yes, if the total tongue weight does not exceed a limit of 500 pounds for the 5X.

Due to its design, the 5X is ideal for boats and cargo trailers, but not suitable for RVs.

The 5X supports up to 5,000 pounds. Other Trailer Valet models are capable of supporting variable loads.

Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.

The 5X would require space on the hitch for the mounting bracket. If this space is not available, we would recommend considering one of our coupler/hitch mount options.

To move the 5X, you can use a drill (not included) using the drill attachment (sold separately for the 5X); however, this method should only be used when moving your trailer on level surfaces. To avoid injury, the user should have a firm grip and ensure brake disengagement. We recommend using a cordless, non-impact electric drill with a torque output of at least 200 pounds per inch.

We do not recommend using electric drill attachments other than the one designed specifically for the Trailer Valet; our attachment employs a unique design to ensure a snug fit on the gear axles.

The proper tire inflation is 80 psi. Check tire pressure prior to installing as they may not be fully inflated prior to purchase.
*Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

Only the 5X is able to be put into a stow position. You must crank its wheels off the ground, pull the pin which holds it in a vertical position, rotate the unit horizontally, and reinsert the pin. However, this is not possible with any other Trailer Valet unit; they must be removed from the coupler and properly stored before trailering.

The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works reliably on flat surfaces.

Our brake acts as a dead man's or emergency brake. The Trailer Valet brake hinders all horizontal movement, but cannot slow down during use. Speed is controlled only by the crank.

The 5X can operate only on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.

Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.

The Trailer Valet does not come with a lock. However, the safety bolt (part number 21b) behind the 5X mounting bracket can be used to secure the Trailer Valet. If further security is required, consider purchasing a locking bolt from a local hardware store.

We do not recommend mixing parts. The Trailer Valet includes a mounting bracket that is designed and tested to be 100% compatible with the Trailer Valet. Due to rotational forces that the mounting bracket may experience when the auto-brake is engaged, only use the mounting bracket included with the Trailer Valet. The Trailer Valet mounting bracket comes with stainless steel bolts for strength and rust protection.

We do not sell or provide a protective case or bag for the Trailer Valet at this time.

No. Repeated or prolonged contact with water will damage the gears and chains that operate the Trailer Valet and erode lubricants.

Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use, especially the 5X if it was attached to your trailer during travel. Do not leave your Trailer Valet exposed to the elements for extended periods. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.

For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground, and lower the jack further if necessary. Consider shifting more of the trailer's weight forward or cleaning debris from the surface below the tire.

When using a manually cranked Trailer Valet like the 5X, do not stop cranking while making a sharp turn. Doing so will place tremendous stress on the leading tire, and may damage the valve stem. The wheels must be in motion when turning.

If your trailer or boat is oriented back-first up an incline, the 5X can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.

The chain is made to have some slack to the unit because of the weight being tolled. When the weight is added on the unit, the chain will tighten over the sprocket. Chains do tend to stretch out over time due to the excessive use and weight.

Stop using your Trailer Valet immediately. Change the tires or fill them with air until they reach a PSI of 80. Using any Trailer Valet with partially inflated tires will impair performance. Check pressure before every use.
*Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

We have noticed this problem on our more recent models and we are currently making improvements to fix it. One solution is applying a thread lock liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.

No. The Trailer Valet is only to be installed on trailer tongues that have a rectangular profile. Cylindrical frames are not compatible with the Trailer Valet as they will rotate, allowing the trailer to drop.

A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer's dimensions.

Each Trailer Valet model has a high and low gear train. The XL has a low gear ratio of 27:1 and a high gear ratio of 11:1.

Yes, as long as your trailer weight distribution is properly shifted toward the front of the trailer.

The XL supports recreational vehicles (RVs), boats, and other similarly sized towable vehicles.

The XL supports up to 10,000 pounds. The Trailer Valet comes in several makes and models, capable of supporting variable loads.

Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.

The XL handles this well as you can use the coupler to move the trailer.

To move the XL, you can use a cordless power drill with the included attachment. However, this method should only be used when moving your trailer on level surfaces. To avoid injury, the user should have a firm grip and ensure brake disengagement. We recommend using a cordless, non-impact electric drill with a torque output of at least 200 pounds per inch.>

We do not recommend using electric drill attachments other than the one designed specifically for the Trailer Valet; our attachment employs a unique design to ensure a snug fit on the gear axles.

The current XL unit has solid rubber tires. Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

No, only the 5X is able to be put into a stow position.

The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works most reliably on flat surfaces.

Our brake acts as a dead man's or emergency brake. The Trailer Valet brake hinders all horizontal movement, but cannot slow down during use. Speed is controlled only by the crank.

The XL can only operate on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.

Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.

We do not sell or provide a protective case or bag for the Trailer Valet at this time.

No. Repeated or prolonged contact with water will damage the gears and chains that operate the Trailer Valet and erode lubricants.

Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use. Do not leave your Trailer Valet exposed to the elements. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.

For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground. Consider shifting more of the trailer's weight forward or cleaning debris from the surface below the tire.

When using a manually cranked Trailer Valet like the XL, do not stop cranking while making a sharp turn. Doing so will place tremendous stress on the leading tire. The wheels must be in motion when turning.

If your trailer or boat is oriented back-first up an incline, the XL can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.

The chain is made to have some slack to the unit because of the weight being tolled. When the weight is added on the unit, the chain will tighten over the sprocket. Chains do tend to stretch out over time due to the excessive use and weight.

We have noticed this problem on our more recentl models and we are currently making improvements to fix it. One solution is applying a lock-tight liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.

When installed correctly, the plate keeps the locking nut of the XL flush with the coupler, which in turn reduces the possibility of damage on the coupler should the XL pivot due to excess horizontal force. Install the plate by placing it under the ball before threading the ball into the cradle on the XL. The lip of the plate preferably faces the back of the coupler. It can be reversed if necessary to achieve a tight fit. Review the instructions if you need further help in using your plate.

A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer's dimensions.

Yes, as long as your trailer weight distribution is properly shifted toward the front of the trailer.

The RVR supports recreational vehicles (RVs), boats, and other similarly sized towable vehicles.

The Trailer Valet comes in several makes and models, capable of supporting variable loads. RVR versions are available for 3,500, 5,500 and 9,000 pounds.

Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.

The standard RVR3 attachment connects the unit to your trailer frame rather than to the coupler. This attachment is also sold separately and compatible with the RVR5 and RVR9 models.

The RVR is fully motorized with a lithium-ion battery and remote control.

No, only the 5X is able to be put into a stow position.

The Trailer Valet has an integrated brake which will automatically engage when the motor is stopped. However, the brake works most reliably on flat surfaces. If the unit is at the lowest end of a slope with the nose pointed down, the brake will slow the trailer until the surface flattens out. Depending on trailer weight and slope incline, the RVR may or may not be capable of bringing the trailer to a complete stop until the trailer is on level ground.

The RVR can handle packed, uneven terrain. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.

The RVR is a fully motorized, remote operated Trailer Valet that comes with a lithium-ion battery which will last for around 30-45 minutes of continuous use before it needs recharging. Use time varies with trailer weight.

Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.

No, submerging the RVR will damage its internal electronics.

Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use. Do not leave your Trailer Valet exposed to the elements. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.

For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Consider shifting more of the trailer's weight forward or cleaning debris from the surface.

A few suggestions we have for propping up your trailer are using your existing jack, a stabilizer block, jack stands, or wood blocks. You will need at least 16 to 18 inches of height to properly install the JX.

Yes, at your discretion.

No, the JX will come already lubricated. We recommend greasing the internal gear system every 90 days. Please refer to the product manual.

JXC (Center Mount Jacks): 5K static capacity
JXS (Side Mount Jacks): 2K static capacity

We recommend keeping the torque setting as low as possible while still lifting the trailer. A heavier load will require a higher torque setting.

Each JX comes standard with a foot plate. JX wheel attachments are available and are sold separately.

No. Bolt sizes and threading may vary depending on the type of trailer you have. You will need to purchase bolts for installation. Here is a general standard: three (3) 3/8″ diameter, 1″ long, grade 5 bolts and lock washers.

Both JX side mount brackets can be fitted to trailer frames 4.75 inches tall. They fit frames 3.75 inches thick with included blots, but can mount onto thicker trailer frames if the bolts are swapped for larger ones. The brackets need at least 7 inches of clearance to install.

The connection point should be in the low position (recommended). However, it can be flipped to the high position if needed.

JX2-S: 23 pounds
JX5-S: 25 pounds
JX2-C: 14 pounds
JX5-C: 14 pounds

The JX can be submerged in water for brief periods. However, we highly recommend rinsing the JX with fresh water after heavy salt water exposure.

Yes, the JX has three layers of weather protection and can be stored outdoors with your trailer.

Any 18-24V compact non-impact drill can be used with the Trailer Valet drill attachment. We recommend the DeWalt brand.

2K – 5 high, 3.75 deep
5K – 4.75 high, 3.75 deep

For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground and lower the jack further if necessary. Consider shifting more of the trailer's weight forward or cleaning debris from the surface below the tire.

When using a manually cranked Trailer Valet like the 5X and XL, do not stop cranking while making a sharp turn. Doing so will place tremendous stress on the leading tire, and may rip the valve stem. When using an XL-Pro, do not stop the drill until a turn is completed.

If your trailer or boat is oriented back-first up an incline, the XL-Pro and 5X can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.

If the ball mount included with your XL-Pro is slipping and forcing the unit backwards, ensure the collar is tightened as much as possible. The collar prevents the XL-Pro from disengaging with the coupler.

The chain is made to have some slack to the unit because of the weight being tolled. When the weight is added on the unit, the chain will tighten over the sprocket. Chains do tend to stretch out over time due to the excessive use and weight.

Stop using your Trailer Valet immediately. Change the tires or fill them with air until they reach a PSI of 80. Using any Trailer Valet with partially inflated tires will impair performance and possibly rip tubes. Check pressure before every use.
*Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

We have noticed this problem on our more recently models and we are currently making improvements to fix it. One solution is applying a lock-tight liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.