FAQ

What dimensions can the Trailer Valet handle?

A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.

What is the gear ratio?

Each Trailer Valet model has a high and low gear train. The 5X has a low gear ratio of 12:1 and a high gear ratio of 4:1.

Will the Trailer Valet work on my double-axle trailer?

Yes, if the total tongue weight does not exceed a limit of 500 lbs for the 5X.

What vehicle types does the trailer valet support?

Due to its design, the 5X is ideal for boats and cargo trailers, but not suitable for RVs.

What weight will the trailer valet support?

The 5X supports up to 5,000 lbs. Other Trailer Valet models are capable of supporting variable loads.

Will the Trailer Valet work on inclines?

Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.

My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. What do you recommend?

The 5X would require space on the hitch for the mounting bracket. If this space is not available, we would recommend considering one of our coupler/hitch mount options.

Can an electric drill be used to operate the trailer valet?

To move the 5X, you can use a drill (not included) using the drill attachment (sold separately for the 5X); however, this method should only be used when moving your trailer on level surfaces. To avoid injury, the user should have a firm grip and ensure brake disengagement. We recommend using a cordless, non-impact electric drill with a torque output of at least 200 lb-in.

Is there a standard socket that can be used as an electric drill attachment?

We do not recommend using electric drill attachments other than the one designed specifically for the Trailer Valet; our attachment employs a unique design to ensure a snug fit on the gear axles. The drill attachment can be purchased online or over the phone.

What is the proper tire inflation?

80 psi. Check tire pressure prior to installing as they may not be fully inflated prior to purchase. *Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

Can the Trailer Valet remain attached to the trailer while towing?

Only the 5X is able to be put into a stow position. You must crank its wheels off the ground, pull the pin which holds it in a vertical position, rotate the unit horizontally and reinsert the pin. However, this is not possible with any other Trailer Valet unit: they must be removed from the coupler and properly stored before trailering.

What happens if you lose control of the trailer?

The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works most reliably on flat surfaces.

Is the brake progressive?

Our brake acts as a dead man’s or emergency brake. The Trailer Valet brake hinders all horizontal movement, but cannot slow down during use. Speed is controlled only by the crank.

Will the Trailer Valet work on dirt, gravel and grass surfaces?

The 5X can operate only on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.

My Trailer Valet works on my heaviest trailer. Will it work for the others?

Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.

Is there a lock for the Trailer Valet?

The Trailer Valet does not come with a lock. However, the safety bolt (Part Number 21b) behind the 5X mounting bracket can be used to secure the Trailer Valet. If further security is required, consider purchasing a locking bolt from a local hardware store.

Can I use the mounting bracket from my current jack?

We do not recommend mixing parts. The Trailer Valet includes a mounting bracket that is designed and tested to be 100% compatible with the Trailer Valet. Due to rotational forces that the mounting bracket may experience when the auto-brake is engaged, only use the mounting bracket included with the Trailer Valet. The Trailer Valet mounting bracket comes with stainless steel bolts for strength and rust protection.

Does the Trailer Valet come with a protective case or bag?

We do not sell or provide a protective case or bag for the Trailer Valet at this time.

Can this device be submerged in water (salt or fresh)?

No. Repeated or prolonged contact with water will damage the gears and chains that operate the Trailer Valet and erode lubricants.

How do I properly maintain my Trailer Valet?

Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use, especially the 5X if it was attached to your trailer during travel. Do not leave your Trailer Valet exposed to the elements for extended periods. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.

The Trailer Valet tires are slipping on the ground and not gaining traction. What should I do?

For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground, and lower the jack further if necessary. Consider shifting more of the trailer’s weight forward or cleaning debris from the surface below the tire.

I’m trying to turn my trailer, and I’m having problems.

When using a manually cranked Trailer Valet like the 5X, do not stop cranking while making a sharp turn. Doing so will place tremendous stress on the leading tire, and may damage the valve stem. The wheels must be in motion when turning.

I cannot get my trailer up an incline.

If your trailer or boat is oriented back-first up an incline, the 5X can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.

Why is the chain on my unit loose?

The chain is made to have some slack to the unit because of the weight being tolled.  When the weight is added on the unit, the chain will tighten over the sprocket. Chains do tend to stretch out over time due to the excessive use and weight.

My tires have started to deflate. What should I do?

Stop using your Trailer Valet immediately. Change the tires or fill them with air until they reach a PSI of 80. Using any Trailer Valet with partially inflated tires will impair performance. Check pressure before every use. *Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

The screws are coming loose out of the tire axle. What do I do?

We have noticed this problem on our more recent models and we are currently making improvements to fix it. One solution is applying a thread lock liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.

Can I install the 5X mounting bracket on a cylindrical-profile tongue?

No. The Trailer Valet is only to be installed on trailer tongues that have a rectangular profile. Cylindrical frames are not compatible with the Trailer Valet as they will rotate, allowing the trailer to drop.

What dimensions can the Trailer Valet handle?

A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.

What is the gear ratio?

Each Trailer Valet model has a high and low gear train. The XL has a low gear ratio of 27:1 and a high gear ratio of 11:1.

Will the Trailer Valet work on my double-axle trailer?

Yes, as long as your trailer weight distribution is properly shifted toward the front of the trailer.

What vehicle types does the trailer valet support?

The XL supports recreational vehicles (RVs), boats, and other similarly sized towable vehicles.

What weight will the trailer valet support?

The XL supports up to 10,000 lbs. The Trailer Valet comes in several makes and models, capable of supporting variable loads.

Will the Trailer Valet work on inclines?

Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.

My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. Would the XL work with this?

The XL handles this well as you can use the coupler to move the trailer.

Is the Trailer Valet motorized?

To move the XL, you can use a cordless power drill with the included attachment. However, this method should only be used when moving your trailer on level surfaces. To avoid injury, the user should have a firm grip and ensure brake disengagement. We recommend using a cordless, non-impact electric drill with a torque output of at least 200 lb-in.

Is there a standard socket that can be used as an electric drill attachment?

We do not recommend using electric drill attachments other than the one designed specifically for the Trailer Valet; our attachment employs a unique design to ensure a snug fit on the gear axles. The drill attachment can be purchased online or over the phone.

What is the proper tire inflation?

The current XL unit has solid rubber tires. Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

Can the Trailer Valet XL remain attached to the trailer while in motion?

No, only the 5X is able to be put into a stow position.

What happens if you lose control of the trailer?

The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works most reliably on flat surfaces.

Is the brake progressive?

Our brake acts as a dead man’s or emergency brake. The Trailer Valet brake hinders all horizontal movement, but cannot slow down during use. Speed is controlled only by the crank.

Will the Trailer Valet work on dirt, gravel and grass surfaces?

The XL can only operate on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.

My Trailer Valet works on my heaviest trailer. Will it work for the others?

Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.

Does the Trailer Valet come with a protective case or bag?

We do not sell or provide a protective case or bag for the Trailer Valet at this time.

Can this device be submerged in water (salt or fresh)?

No. Repeated or prolonged contact with water will damage the gears and chains that operate the Trailer Valet and erode lubricants.

How do I properly maintain my Trailer Valet?

Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use. Do not leave your Trailer Valet exposed to the elements. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.

The Trailer Valet tires are slipping on the ground and not gaining traction. What should I do?

For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground. Consider shifting more of the trailer’s weight forward or cleaning debris from the surface below the tire.

I’m trying to turn my trailer, and I’m having problems.

When using a manually cranked Trailer Valet like the XL, do not stop cranking while making a sharp turn. Doing so will place tremendous stress on the leading tire. The wheels must be in motion when turning.

I cannot get my trailer up an incline.

If your trailer or boat is oriented back-first up an incline, the XL can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.

Why is the chain on my unit loose?

The chain is made to have some slack to the unit because of the weight being tolled.  When the weight is added on the unit, the chain will tighten over the sprocket. Chains do tend to stretch out over time due to the excessive use and weight.

The screws are coming loose out of the tire axle. What do I do?

We have noticed this problem on our more recentl models and we are currently making improvements to fix it. One solution is applying a lock-tight liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.

What is the plate on my XL for?

When installed correctly, the plate keeps the locking nut of the XL flush with the coupler, which in turn reduces the possibility of damage on the coupler should the XL pivot due to excess horizontal force. Install the plate by placing it under the ball before threading the ball into the cradle on the XL. The lip of the plate preferably faces the back of the coupler. It can be reversed if necessary to achieve a tight fit. Review these visual instructions if you need further help in using your plate.

What dimensions can the Trailer Valet handle?

A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.

What is the gear ratio?

The XL Pro has a gear ratio of 27:1.

Will the Trailer Valet work on my double-axle trailer?

Yes, if the total tongue weight does not exceed a limit of 1,200 lbs for the XL-Pro.

What vehicle types does the trailer valet support?

The XL-Pro supports recreational vehicles (RVs), boats, and other similarly sized towable vehicles.

What weight will the trailer valet support?

The Trailer Valet comes in several makes and models, capable of supporting variable loads. XL-Pro: up to 12,000 lbs.

Will the Trailer Valet work on inclines?

Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.

My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. What do you recommend?

The XL Pro handles this well as you can use the coupler to move the trailer.

Is the Trailer Valet motorized?

The XL-Pro includes a 60V brushless drill which enables powered movement.

What is the proper tire inflation?

The XL Pro unit has solid rubber tires. Pneumatic tires that require inflation are only found on 5X units and older models of the base XL. This does not apply to new XL models nor all XL-Pro units.

Can the Trailer Valet remain attached to the trailer while in motion?

No, only the 5X is able to be put into a stow position.

What happens if you lose control of the trailer?

The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works most reliably on flat surfaces.

Is the brake progressive?

Though the brake on the XL Pro is dampened to avoid damage to the drill motor, the brake acts as a dead man’s/emergency brake. The Trailer Valet brake hinders all horizontal movement, but cannot slow down during use. Speed is controlled only by the trigger.

Will the Trailer Valet work on dirt, gravel and grass surfaces?

The XL can only operate on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.

My Trailer Valet works on my heaviest trailer. Will it work for the others?

Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.

Does the Trailer Valet come with a protective case or bag?

We do not sell or provide a protective case or bag for the Trailer Valet at this time.

Can this device be submerged in water (salt or fresh)?

No. Repeated or prolonged contact with water will damage the gears and chains that operate the Trailer Valet and erode lubricants.

How do I properly maintain my Trailer Valet?

Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use. Do not leave your Trailer Valet exposed to the elements. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.

The Trailer Valet tires are slipping on the ground and not gaining traction. What should I do?

For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground and consider shifting more of the trailer’s weight forward or cleaning debris from the surface below the tire.

I’m trying to turn my trailer, and I’m having problems.

When using an XL-Pro, do not stop the drill until a turn is completed. The wheels must be in motion at all times when turning rather than pivoting the unit while stopped.

I cannot get my trailer up an incline.

If your trailer or boat is oriented back-first up an incline, the XL-Pro can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.

My XL-Pro ball mount keeps slipping.

If the ball mount included with your XL-Pro is slipping and forcing the unit backwards, ensure the collar is tightened as much as possible. The collar prevents the XL-Pro from disengaging with the coupler.

The screws are coming loose out of the tire axle. What do I do?

We have noticed this problem on our more recent models and we are currently making improvements to fix it. One solution is applying a thread lock liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.

What is the plate on my XL- Pro for?

When installed correctly, the plate keeps the locking nut of the unit flush with the coupler, which in turn reduces the possibility of damage on the coupler should the unit pivot due to excess horizontal force. Install the plate by placing it under the ball before threading the ball into the cradle on the XL Pro. The lip of the plate preferably faces the back of the coupler. It can be reversed if necessary to achieve a tight fit. Review these visual instructions if you need further help in using your plate.

What dimensions can the Trailer Valet handle?

A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.

Will the Trailer Valet work on my double-axle trailer?

Yes, as long as your trailer weight distribution is properly shifted toward the front of the trailer.

What vehicle types does the trailer valet support?

The RVR supports recreational vehicles (RVs), boats, and other similarly sized towable vehicles.

What weight will the trailer valet support?

The Trailer Valet comes in several makes and models, capable of supporting variable loads. RVR: versions are available for 3,500, 5,500 and 9,000 lbs.

Will the Trailer Valet work on inclines?

Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.

My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. What do you recommend?

The standard RVR3 attachment connects the unit to your trailer frame rather than to the coupler. This attachment is also sold separately and compatible with the RVR5 and RVR9 models.

Is the Trailer Valet motorized?

The RVR is fully motorized with a lithium-ion battery and remote control.

Can the Trailer Valet remain attached to the trailer while in motion?

No, only the 5X is able to be put into a stow position.

What happens if you lose control of the trailer?

The Trailer Valet has an integrated brake which will automatically engage when the motor is stopped. However, the brake works most reliably on flat surfaces. If the unit is at the lowest end of a slope with the nose pointed down, the brake will slow the trailer until the surface flattens out. Depending on trailer weight and slope incline, the RVR may or may not be capable of bringing the trailer to a complete stop until the trailer is on level ground.

Will the Trailer Valet work on dirt, gravel and grass surfaces?

The RVR can handle packed, uneven terrain. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.

How long does the battery last?

The RVR is a fully motorized, remote operated trailer valet that comes with a lithium-ion battery which will last for around 30-45 minutes of continuous use before it needs recharging. Use time varies with trailer weight.

My Trailer Valet works on my heaviest trailer. Will it work for the others?

Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.

Can this device be submerged in water (salt or fresh)?

No, submerging the RVR will damage its internal electronics.

How do I properly maintain my Trailer Valet?

Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use. Do not leave your Trailer Valet exposed to the elements. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.

The Trailer Valet treads are slipping on the ground and not gaining traction. What should I do?

For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Consider shifting more of the trailer’s weight forward or cleaning debris from the surface.

What is the tire width capacity for each wheel dolly? 

The wheel dolly can support wheels up to 9 inches in width and 32 inches in diameter.

What are the wheel dolly dimensions and weight? Overall length from back to front?

29L x 25W x 19H, 35lbs

What is the capacity of the wheel dollies? Max vehicle weight?

The weight capacity for a single tire is 1,300lbs and a max total vehicle weight is about 5,000 lbs.

What surface does the dollies work best on? 

The smoother the surface, the better the wheel dollies can mitigate unwanted traction. The dollies are unusable on sand, mud, and gravel.

How do you recommend propping up the trailer for installation?

A few suggestions we have for propping up your trailer are using your existing jack, a stabilizer block, jack stands, or wood blocks. You will need at least 16-18” of height to properly install the JX.

Can the center jack (JXC) be welded rather than bolted?

Yes, at your discretion.

Do I need to grease the gears before use?

No, the JX will come already lubricated. We recommend greasing the internal gear system every 90 days. Please refer to the product manual.

What is the load capacity of the JX?

JXC (Center Mount Jacks): 5K static capacity

JXS (Side Mount Jacks): 2K static capacity

What is the recommended drill torque setting?

We recommend keeping the torque setting as low as possible while still lifting the trailer. A heavier load will require a higher torque setting.

Does the JX come with a caster wheel?

Each JX comes standard with a foot plate. JX Wheel Attachments are available and are sold separately.

Does the JX Center Mount come with bolts for installation?

No. Bolt sizes and threading may vary depending on the type of trailer you have. You will need to purchase bolts for installation. Here is a general standard: three (3) 3/8″ diameter, 1″ long, grade 5 bolts and lock washers.

What type of Mount Bracket comes with the JX2-S and JX5-S?

Both JX side mount brackets can be fitted to trailer frames 4.75″ tall. They fit frames 3.75″ thick with included blots, but can mount onto thicker trailer frames if the bolts are swapped for larger ones. The brackets need at least 7” of clearance to install.

What is the best position for the JX5-S Mount Bracket to be installed?

The connection point should be in the low position (recommended). However, it can be flipped to the high position if needed.

How much does the JX weigh?

JX2-S: 23 lbs

JX5-S: 25 lbs

JX2-C: 14 lbs

JX5-C: 14 lbs

Can the JX be submerged in water?

The JX can be submerged in water for brief periods. However, we highly recommend rinsing the JX with fresh water after heavy salt water exposure.

Can the JX be stored outdoors?

Yes, the JX has three layers of weather protection and can be stored outdoors with your trailer.

What kind of drill should I use with the JX?

Any 18-24V compact non-impact drill can be used with the Trailer Valet Drill Attachment. We recommend the DeWalt brand.

What size trailer frames is this compatible with, 2×2, 3×2, 4×2 inch?

 2K – 5 high, 3.75 deep

5K – 4.75 high, 3.75 deep

The Trailer Valet tires are slipping on the ground and not gaining traction. What should I do?
For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground, and lower the jack further if necessary. Consider shifting more of the trailer’s weight forward or cleaning debris from the surface below the tire.

I’m trying to turn my trailer, and I’m having problems.
When using a manually cranked Trailer Valet like the 5X and XL, do not stop cranking while making a sharp turn. Doing so will place tremendous stress on the leading tire, and may rip the valve stem. When using an XL-Pro, do not stop the drill until a turn is completed.

I cannot get my trailer up an incline.
If your trailer or boat is oriented back-first up an incline, the XL-Pro and 5X can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.

My XL-Pro ball mount keeps slipping.
If the ball mount included with your XL-Pro is slipping and forcing the unit backwards, ensure the collar is tightened as much as possible. The collar prevents the XL-Pro from disengaging with the coupler.

Why is the chain on my unit loose?

The chain is made to have some slack to the unit because of the weight being tolled.  When the weight is added on the unit, the chain will tighten over the sprocket.  Chains do tend to stretch out over time due to the excessive use and weight.

My tires have started to deflate. What should I do?
Stop using your Trailer Valet immediately. Change the tires or fill them with air until they reach a PSI of 80. Using any Trailer Valet with partially inflated tires will impair performance and possibly rip tubes. Check pressure before every use. *Note: Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.

The screws are coming loose out of the tire axle. What do I do?
We have noticed this problem on our more recently models and we are currently making improvements to fix it. One solution is applying a lock-tight liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.

Trailer Valet warrants for one year from the purchase date, that the product will be in working condition and will be free from manufacturing defects, provided that installation and use of the product is in accordance with product instructions. This warranty is only made to the original consumer purchaser and is not transferable.

ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED.

This warranty does not cover:
1. normal wear and tear or normal aging of the product;
2. consumable parts designed to diminish over time, unless failure occurred due to a manufacturing defect;
3. cosmetic damage, including but not limited to scratches and dents;
4. damage through accident, abuse, neglect, misuse, natural events, or other external causes;
5. damage through misapplication, overloading, or improper installation;
6. damage due to improper maintenance and repair;
7. damage as a result from the shipping and handling by third parties; or
8. product alterations.

Limitation of Liability:
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAILER VALET IS NOT RESPONSIBLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR INJURIES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY DIRECT OR INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE WHATSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.

Customer Responsibilities:
Customers may be required to provide proof of purchase date, respond to questions designed to assist with diagnosing potential issues and follow Trailer Valet’s directions to make a claim on your warranty.
*DO NOT OPEN THE PRODUCT. OPENING THE PRODUCT MAY VOID YOUR WARRANTY.

To make a warranty claim:
1. Contact us either through:
phone: (844) 846-9344
email: support@trailervalet.com
office: 17970 Ajax Circle., City of Industry, CA, 91748
Trailer Valet’s Responsibilities:
1. We will try to assist you in operating or repairing your product.
2. If we determine a replacement part is necessary, we will send you a free replacement part.
3. If we determine a replacement will not resolve your problem, we may ask you to return your product to our warehouse. Upon receiving the product at our warehouse, Trailer Valet will inspect the product.
4. If we determine that the product has a manufacturing defect we will send you a replacement part. If replacement of the part or repair of the unit is not possible, Trailer Valet will send you a replacement product.
5. For customers who purchased the product directly from Trailer Valet, if the product is returned to us within 90 days of the shipping date from our warehouse, customers may choose to receive a replacement unit or a 100% refund of the product.
6. Customers who purchased the product from a third-party vendor are not eligible for a refund from Trailer Valet.
TRAILER VALET SHALL HAVE THE EXCLUSIVE RIGHT TO DETERMINE IF A UNIT IS COVERED UNDER ITS WARRANTY POLICY.

Severability:
The invalidity, illegality or unenforceability of any provision of this warranty shall not render the other provisions invalid, illegal or unenforceable.

Governing Law and Jurisdiction:
This warranty shall be governed by the laws of the State of California. The courts of California shall have the exclusive right to adjudicate any disputes arising under or in connection to this warranty.

How do I return a Trailer Valet?
It’s our goal to help you get on the move with less hassle. Please contact us before returning your Trailer Valet so that we can learn why you are returning your unit. We can recommend the best and most affordable option for returning your Trailer Valet. When preparing your return, include original packaging. When shipping your unit, include all accessories that were included with your Trailer Valet. (Refer to the owner’s manual for a comprehensive list). An RMA form must be included with all return items. Please process your return within 60 days of delivery in order to qualify for a refund or credit. For specific questions regarding returns, please contact the Customer Service team at 844-846-9344 or email support@trailervalet.com. See our full Return Policy below.

Do you offer free shipping?
We offer free shipping on select Trailer Valet products to the contiguous United States.

Do you ship to Australia?
No. We have two dealers, CAMEC and HORIZON ACCESS, from which you can purchase our products.

Do you ship to Canada?
Currently, Trailer Valet customers in Canada can purchase from Poco Marine (5X and XL units) and Xtreme Vision (entire product line along with parts and accessories).

Do you ship to Hawaii or Alaska?
Yes, however, our “free shipping” offer does not apply in those states. Please call our customer service number to place an order.

Where can I see the Trailer Valet in person?
To find out whether a trailer valet dealer carries our products in-store, you may contact your nearest location for assistance. If you are in Southern California, you may visit our headquarters which is located at the address below. You can call our toll-free number to make an appointment for a demonstration on any of our units, and check the availability of a product for store pick-up. If you visit the warehouse without an appointment, we cannot guarantee one of our technicians will be available to provide a demo.

Trailer Valet
17970 Ajax Circle
City of Industry, CA 91748

Please call us at (844) 846-9344 beforehand to arrange a visit.

I’m having trouble ordering online. May I reach out to you directly?
We understand that technical difficulties happen. If you’re having trouble placing your order online or have more questions regarding a product, please reach out to our support team at 844-846-9344 or email support@trailervalet.com for assistance. We are able to manually process orders or assist you with the ordering process during business hours.

RETURN POLICY

For a 100% refund minus the cost of shipping:

1. Customer must contact us within 60-days of the shipping/pick-up date.

2. Customer must provide us with a tracking number from their shipping company within the next 10-days.

3. Upon receiving the unit, Trailer Valet will inspect the unit.

4. If the unit is determined to be in good condition, the customer will receive a 100% refund. Customer will not be reimbursed for the cost of shipping.

No returns will be accepted after 60 days under our refund policy.

Trailer Valet reserves the exclusive right to determine if a unit is in good condition.

Customers who need assistance with a manufacturing defective product should see our Warranty Policy.

Can I install the 5X mounting bracket on a cylindrical-profile tongue?

No. The Trailer Valet is only to be installed on trailer tongues that have a rectangular profile. Cylindrical tongues are not compatible with the Trailer Valet as they will rotate, allowing the trailer to drop.

What is the plate on my XL for?

When installed correctly, the plate keeps the locking nut of the XL flush with the coupler, which in turn reduces the possibility of damage on the coupler should the XL pivot due to excess horizontal force. Install the plate by placing it under the ball before threading the ball into the cradle on the XL. The lip of the plate must face the back of the coupler. Review these visual instructions if you need further help in using your plate.